Toll-free telephone hotline MTS Bank


MTS Bank

The financial institution was founded in 1993 in Moscow as a closed joint stock company. The head office is located in the capital. In addition, the network has 7 branches in major cities: St. Petersburg, Yekaterinburg, Rostov-on-Don, Ufa, Stavropol, Novosibirsk, Khabarovsk. There are 50 additional offices across the country, 43 operating windows in 77 different localities. MTS Bank credit card holders can use the services of a wide network of ATMs: more than 1,180 devices. You can withdraw money and make cash in more than 100 thousand devices of the partner network.

The bank offers a wide range of financial services and products. Both individuals and legal entities are served. Mortgage and consumer loans, various deposit programs, issuance of credit and debit cards, Internet banking, currency exchange, money transfers, and investment services are available to private clients.

Legal entities are offered loans for large sums, financing,placement of cash, cash management services, remote control, currency control, bank payroll cards.

Hot line

Hotline operators take calls around the clock. Three multichannel numbers work for user support:

  • for Moscow and Moscow region - +7 (495) 777-000-1;
  • for regions - 8 (800) 250-0-520;
  • for MTS, Beeline, Megafon, Tele2 subscribers - 0512.

Employees advise mainly on servicing bank cards. Operators will give information on other services of the bank. The working hours of the hotline are 7 days a week, 24 hours a day, without breaks and weekends.

If you need to report cases of fraud, violations, abuses, you should call a special number - +7 (495) 745-84-66.

Calls to all numbers are free from any Russian number. To reduce the load on the hotline, use the voice menu. Using the speed dial keys, you can narrow down the request and get to the specialist in your request.

After dialing the number, switch the phone to tone mode by pressing the "asterisk" button. After greeting, select the desired item:

  • 1 - find out the card balance;
  • 2 - the amount of the minimum payment;
  • 3 - mini-statement;
  • 4 - deposit money into a mobile phone account;
  • 5 - block the card;
  • 6 - unlock the card;
  • 7 - list of available commands.

To obtain information on credit products, use the key combination:

  • 4 + 2 - mortgage products;
  • 3 + 2 - the amount and date of the nearest minimum payment;
  • 3 + 3 - the amount of debt;
  • 0 - contact the operator.

By calling the hotline, you can replace the access code, get information about the payment limit and get advice on special offers and offers.

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